Frequently Asked Questions
Everything you need to know about your Authentic shopping experience.
How do I know the items are authentic?
Quality and legitimacy are our top priorities. Every piece in our collection undergoes a rigorous multi-point inspection process by our in-house experts to ensure it meets our strictly defined standards of authenticity.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and receive your choice of a full refund or store credit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and duties are calculated at checkout.
How should I care for my Authentic garments?
To preserve the longevity of your items, we recommend following the specific care instructions on the inner label. Generally, we advise washing on a cold, gentle cycle and laying flat to dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.