Returns & Exchanges
At Authentic, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Our commitment to quality ensures that if your purchase doesn't meet your expectations, we will make it right through a simple exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the original items in their secure packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it firmly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing